The carrier is not responsible for delays in travel and late arrival at the stations of destination if this is due to circumstances beyond their control (in particular, delays in crossing borders, weather conditions, traffic jams, actions of government agencies, road repairs, actions of passengers that affected the occurrence of these circumstances, etc.)

A passenger must arrive for boarding no later than 30 minutes before the bus departure. In case of late boarding, the responsibility falls on the passenger.

It is prohibited to smoke or consume alcoholic beverages and drugs in the bus cabin and toilet while traveling.

The contract for the carriage of passengers by road may be terminated at the initiative of the road carrier or the driver of the vehicle if a passenger:

• is in a state of alcoholic or narcotic intoxication (in accordance with the Law of Ukraine “On Road Transport” No. 1812-VIII, Article 42);
• violates public order, disturbs the peace, or creates a danger to other passengers by their actions;
• presents baggage prohibited for transportation or baggage that does not meet the established standards in terms of dimensions;
• violates other requirements of the rules for the provision of passenger road transport services.

In case of failure to comply with these requirements, the company has the right to remove the passenger from the flight without a refund.

If you are planning a trip with an animal, we recommend that you prepare a veterinary passport with vaccination records, a health certificate, a carrying bag or a cage in advance.

The ability to transport animals is determined by each carrier individually. There are carriers that transport animals, and there are those that do not provide this service. You should find out about the peculiarities of transporting animals in advance before buying a ticket for your chosen flight because an additional fee may often be charged. You may have to book a ticket at a standard price or at a discount price.

The carrier has the right to regulate the rules for transporting animals on their buses, so you should check this information individually.

Each carrier has different baggage rules. Usually, it is one suitcase and hand luggage. To find out more, please call or write to our support team. This information, as well as other relevant data, will be indicated in your booking.

A valid biometric passport or visa is required.

We emphasize that the carrier is not responsible for the passenger’s documents and for crossing the border, so before buying a ticket, please consult the hotline of the State Border Guard Service of Ukraine (SBGS) — 1598, free of charge from your mobile phone. If the passenger is disembarked while crossing the border due to the passenger’s fault, the ticket is not refundable.

We can transport children under the age of 16 on the bus unaccompanied. But different countries have different rules. Therefore, it is currently known that children returning to Ukraine (with Ukrainian citizenship) can travel alone or accompanied by their parents (or one of the parents) without additional permits.

Other conditions apply to leaving Ukraine. You will be crossing the border of Ukraine and the border of the country you are entering, so you need to find out the rules set by the border services of each country.

This applies to both traveling with a parent and traveling unaccompanied.

We emphasize that we are not responsible for the passengers’ permits. All information provided by us is for guidance only.

Refund conditions for paid tickets are determined by each carrier individually. They are specified in the detailed information for each flight. Depending on the remaining time before departure, the ticket retention rate is set — the amount charged from the passenger in case of ticket refund.